1. Application and responsibility
This Acceptable Use Policy (Policy) applies to all websites, APIs, cloud services, hosted networks, colocation facilities and other services supplied by ARVICA AI HOLDINGS PTY LTD (ABN 30 702 257 761), trading as Arvica Cloud (Arvica), except to the extent expressly varied in a signed agreement. Customers are responsible for the conduct of their authorised users, contractors, API key holders and any other person they allow to access the services.
2. Lawful use and intellectual property
You must not use the services for any unlawful purpose, to infringe intellectual property or privacy rights, to create, store or distribute illegal content, to breach trade, anti-money-laundering or financial crime laws, or for any prohibited end use. You are responsible for holding the rights and licences required for your datasets, models and software.
3. Security and network integrity
You must not use the services for unauthorised access to or penetration testing of third-party systems, credential theft, malware or ransomware, denial-of-service attacks, botnets, spam, scraping in breach of applicable rights, or attacks on other customers. Cryptocurrency mining is not permitted unless expressly authorised in your order. Security testing of Arvica's own infrastructure requires our prior written approval of the scope. You must not circumvent tenant isolation, quotas, geographic restrictions or usage controls.
4. Hardware and facility safety
You must not modify hardware, firmware or BMC settings without our permission, bypass thermal or power controls, overload ports, power or liquid-cooling interfaces, access other customers' equipment, or bring hazardous items into any facility. Colocation customers must also comply with the electrical certification, rack density, cooling, induction and site access requirements in their colocation agreement and the facility rules.
5. Sanctions and export controls
When reasonably requested, you must accurately identify your beneficial owners, authorised end users, countries of use and intended workloads. You must not evade sanctions, export controls, licence conditions or GPU manufacturer restrictions, and must not allow access to the services by or for the benefit of any sanctioned or restricted person, country or region. Eligibility to access advanced GPU services is assessed on the actual product, use, end users and locations involved, not solely on a company's place of incorporation.
6. Resale and third-party access
You must not resell, sublicense or make the services available to third parties (other than your affiliates and contractors acting on your behalf) without our express written consent. Where Arvica makes customer-owned capacity available through its marketplace, the separately signed marketplace terms govern isolation, revenue share and end-user controls.
7. Reporting and enforcement
Please report security issues or suspected misuse to support@arvica.ai with relevant timestamps and logs. We may investigate suspected breaches in a proportionate manner that respects Customer Data, require remediation, rate-limit or suspend affected resources where necessary, and notify law enforcement where required by law. Except where urgent action is needed to prevent harm, we will give you notice and an opportunity to remedy. You may raise any objection or appeal with support@arvica.ai.
8. Changes
We may update this Policy by publishing a revised version.