ARVICA / DOCUMENTATION
Troubleshooting and support
Send enough context to make the issue reproducible.
Account issues
Check the email address used at registration and complete email verification. Use the password reset flow for forgotten credentials. If access still fails, report the page and error message without your password or verification token.
Pending deployments
Review the request state and any quote or order awaiting action. No connection address is expected before provisioning details are confirmed. Send the reference number when asking for an update.
Runtime issues
Include the instance reference, timestamp and time zone, environment versions, relevant redacted logs and the last successful action. For suspected data loss or exposure, stop further changes and contact support promptly.