From request to your first connection
Know what you do, what Arvica confirms and where to track progress.
1 · Save the exact requirement
Choose the GPU variant and deployment type, quantity, storage and intended start date. Include any mandatory location or software requirement. Review the summary before submitting. The request does not reserve hardware or collect payment.
2 · Track your request
After successful submission, open the deployment record and keep its reference. Pending review means Arvica is reviewing your requirement. Capacity confirmation and provisioning are separate stages. Contact support with the reference to change a requirement instead of submitting duplicates.
3 · Review the quote and order
Review the exact configuration, availability, delivery estimate and all charges in Quotes. Confirm the contract, any PO/reference and payment terms before accepting. Enterprise deposit and monthly invoice arrangements belong in the confirmed contract. A target date is not a delivery guarantee until agreed.
4 · Prepare and validate access
Save only your SSH public key. When connection details are recorded, check the host, username and GPU environment against your order. Use the GPU setup guide before installing a model server. Report configuration or access differences with the deployment reference and error time.
If something goes wrong
Include the reference, time and timezone, expected behaviour and exact error in a support ticket. Remove passwords, API keys and private keys from logs. Request cancellation through support; submitting a cancellation does not itself confirm termination or stop billing.